We have a right to charge you fees for providing our services and we will agree our fee with you in advance.
We bill our fees weekly in advance and require payment of our fees each Friday.
If you do not pay us by Saturday at 12:00pm, we will not be able to provide any of our services for the following week.
We will not refund any fees paid to us in advance.
Please note that once you have booked your dog in for our services, we have reserved that space exclusively for them. If you cancel any bookings with less than 7 days' notice (prior to the commencement of our services), you will be charged a fee of 50% of the total fee for those services. Services cancelled with less than 24 hours’ notice will incur the full charge.
We have a limited number of spaces available each week. As such, if you wish to take your dog out of our services for a certain period, we will be unable to guarantee that we will be able to provide our services at the point that you wish to continue with our services unless you reserve a space. To reserve a space, we will charge a holding fee of 80% of the total cost of our fees for that period (payable in advance). Payment of the holding fee will secure your dog's place until they return.